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Privacy Policy

Last updated: June 2026

Luna Statics is committed to protecting your personal data. This policy explains how we collect, use, store and share your information when you use our website or engage our services. Luna Statics acts as the data controller for your personal information.

1. What Data We Collect

  • Identity data: full name, title
  • Contact data: email address, phone number, postal address or postcode
  • Caravan data: details of the caravan you are selling or enquiring about, including make, model, year, size, location and condition
  • Financial data: bank account details (only collected when a sale has been agreed, for payment purposes)
  • Transaction data: details of purchases or sales completed with us
  • Technical data: IP address, browser type and version, operating system, referrer URL
  • Usage data: information about how you use our website, including pages visited and forms submitted
  • Marketing preferences: your preferences for receiving marketing communications from us

2. How We Collect Your Data

  • Direct interactions: when you complete our sell form, contact form, newsletter sign-up, or communicate with us by phone or email
  • Automated technologies: cookies and server logs — see our Cookie Policy
  • Third parties: analytics and advertising providers

3. How We Use Your Data

  • To assess and process your caravan sale or purchase enquiry
  • To communicate with you about your transaction, including making and confirming offers
  • To arrange transport or collection of your caravan
  • To process payment for caravans we purchase from you
  • To match your requirements with available stock (buyer intelligence service)
  • To send marketing communications where you have consented or where we have a legitimate interest
  • To improve our website and services
  • To comply with our legal obligations, including fraud prevention and anti-money laundering checks

4. Legal Basis for Processing

  • Contract: to fulfil a purchase or sale transaction
  • Legitimate interests: to operate our business, prevent fraud, and follow up enquiries
  • Consent: for marketing emails and newsletter communications
  • Legal obligation: for accounting, tax, and anti-money laundering records

5. Bank Details

We collect bank account details solely for the purpose of paying you for your caravan. This data is stored securely, access is strictly limited, and it is deleted once the transaction is complete and our legal retention obligations are met. We will never use your bank details for any other purpose.

6. Data Sharing

We do not sell your personal data. We may share data with:

  • Transport and logistics companies (for caravan collection or delivery)
  • IT, hosting, and software providers
  • Analytics and advertising services (Google Analytics, Meta/Facebook)
  • Professional advisers (accountants, solicitors, insurers)

All third parties are required to keep your data secure and to use it only for the purposes we specify.

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected. For completed transactions, we typically retain records for 6 years to satisfy legal and accounting requirements. Marketing data is retained until you unsubscribe or withdraw consent. Bank details are deleted once the transaction is settled.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access a copy of the personal data we hold about you
  • Correct any inaccurate or incomplete data
  • Request erasure of your data (where applicable)
  • Object to or restrict processing
  • Request data portability
  • Withdraw consent at any time (without affecting processing already carried out)

To exercise any of these rights, please contact us. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

9. Security

We take the security of your data seriously. We use appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. Access to sensitive data such as bank details is strictly controlled.

10. Third-Party Links

Our website may contain links to third-party websites, including our Trustpilot review page. We are not responsible for the privacy practices of those sites and recommend you read their own policies.

11. Changes to This Policy

We may update this policy from time to time. Changes will be published on this page with an updated revision date. We will notify you of significant changes where we are able to do so.

12. Contact

For any questions about this privacy policy or how we handle your data, please contact us.