Terms & Conditions

Last updated: August 2026

Please read these terms and conditions carefully before using our website, submitting a caravan for valuation, using our customer portal, buying from us, or taking part in our referral programme. By accessing our website or using our services, you agree to be bound by these terms.

1. About Us

Luna Statics is a static caravan dealership operating in the United Kingdom. Our registered business details are available on request. References to “we”, “us” or “our” refer to Luna Statics. References to “you” or “your” refer to the person using our website or services.

2. Use of This Website

You may use this website for lawful purposes only. You must not use this site in any way that breaches any applicable local, national or international law or regulation, or to transmit any unsolicited or unauthorised advertising or promotional material (except where we expressly permit referral marketing under section 14).

We may suspend, restrict, or withdraw access to the website or customer portal without notice if we reasonably believe these terms have been breached.

3. Selling a Caravan to Us

If you offer a caravan to us (including via our sell form or customer portal), you confirm that the information you provide is accurate and that you are entitled to sell the caravan. Submitting details is an enquiry only and does not create a binding sale.

Any valuation or offer we make is not binding until confirmed by us in writing (or via our customer portal) and accepted in accordance with the offer process. We may amend or withdraw an offer before acceptance. Offers are typically subject to verification of condition, ownership, finance, park rules, and other checks we reasonably require.

Where an offer is accepted through the customer portal, deposit and balance arrangements will be as stated in the offer and any purchase confirmation we issue. Deposit amounts form part of the agreed total unless we state otherwise in writing.

4. Purchasing a Caravan from Us

All caravans advertised on this website are subject to availability. Prices are displayed in pounds sterling (GBP) and are inclusive of VAT where applicable. We reserve the right to amend prices at any time without notice. A contract between you and us will only be formed when we have accepted your order and received cleared payment or a signed agreement.

5. Deposits & Reservations

A deposit may be required to reserve a caravan. Deposits are non-refundable unless the sale falls through due to our fault or the caravan is materially mis-described. We will confirm the deposit amount and any applicable terms in writing before you pay.

6. Condition of Goods

We endeavour to accurately describe all caravans, including any known defects. Used caravans are sold as seen unless otherwise stated in writing. We recommend that buyers carry out their own independent inspection before purchase. Nothing in these terms affects your statutory rights.

7. Finance

Finance products (where offered) are provided by third-party lenders. We are a credit broker, not a lender. Finance is subject to status and the lender’s terms. We will provide details of any finance arrangement in writing before you commit to an agreement.

8. Part Exchange

Part-exchange valuations are subject to physical inspection and are not binding until confirmed in writing by us. We reserve the right to revise a valuation if the actual condition differs materially from the description provided.

9. Delivery & Collection

If delivery or transport is agreed, charges and timings will be confirmed in writing where applicable. Risk in the caravan passes on delivery or collection as stated in the relevant agreement. Estimated times are not of the essence unless expressly agreed otherwise.

10. Customer Portal

We may provide a customer portal for tracking valuations, uploading documents and photos, managing bank details, responding to offers, and participating in referrals. You must keep your login details secure and tell us promptly if you suspect unauthorised access. You are responsible for activity carried out through your account.

11. Liability

We do not exclude or limit our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded by law. Subject to the above, our total liability to you in connection with any contract shall not exceed the price paid for the caravan in question (or, for referral matters, the referral fee in dispute).

12. Intellectual Property

All content on this website, including text, images, logos, and design, is owned by or licensed to Luna Statics. You may not reproduce, distribute, or use any content without our prior written consent, except for fair sharing of your personal referral link as permitted under section 14.

13. Privacy

How we collect and use personal data is described in our Privacy Policy and Cookie Policy.

14. Referral Programme

We may operate an optional referral programme that allows eligible customer portal users (“referrers”) to share a personal referral link and earn a referral fee when a successfully attributed sale completes on the terms below. Participation is not obligatory and does not create an employment, agency, or partnership relationship.

14.1 Eligibility and personal link
Only customers with a valid customer portal account and personal referral link issued by us may participate. Referral credits apply only through that personal link (or an equivalent referral code we recognise). General website traffic without valid attribution does not qualify.

14.2 Attribution and cookies
When someone uses your personal referral link, we may store a referral cookie (or similar technology) for up to 30 days to attribute a later sell-form or portal submission to you. If multiple referral links are used within the cookie period, the most recent valid referral we record will normally apply, unless we determine otherwise in cases of abuse or error.

14.3 No self-referrals
You must not refer yourself. Self-referrals include submissions using the same email address, the same customer account, or any other arrangement we reasonably consider to be a referral of yourself or a connected person intended to circumvent this rule. Self-referrals are void and attract no fee.

14.4 When a fee becomes payable
A referral fee becomes payable only after we purchase the referred caravan and have paid the referred seller in full with cleared funds. Until then, any displayed or tracked referral status is provisional only.

14.5 Fee amount
The referral fee amount (or calculation method) is the amount set in our admin settings at the time the referral qualifies under section 14.4, not necessarily the amount advertised when the link was clicked or the enquiry was first submitted. Fee structures may include a flat amount or a percentage-based calculation as configured by us from time to time.

14.6 Cancelled or incomplete sales
If the sale is cancelled, refunded, reversed, does not complete, or is otherwise unwound, no referral fee is payable. If a fee has already been paid in error, we may reclaim it (including by deduction from future amounts owed to you) and you agree to repay it on request.

14.7 Bank details and payment
Valid UK bank details must be provided in the customer portal before we can pay a referral fee. We are not obliged to pay until those details are complete and we are reasonably satisfied they belong to you. Payment timing is at our reasonable discretion after the fee becomes payable.

14.8 Prohibited conduct
You must not: make fraudulent, false, or misleading statements about Luna Statics or our offers; spam or send unsolicited communications in breach of law; use paid advertising that misrepresents us or impersonates our brand without written permission; manipulate cookies, devices, or forms to game attribution; or otherwise abuse the programme. We may void referrals and withhold or cancel fees where we reasonably suspect such conduct.

14.9 Investigation, withholding, and final decisions
We may delay, withhold, or refuse payment while we investigate suspected fraud, duplicate claims, self-referral, incomplete sales, or other eligibility issues. Where there is a dispute about whether a referral qualifies, our decision on eligibility is final (without prejudice to any non-excludable rights you may have).

14.10 Changes and withdrawal
We reserve the right to amend, suspend, or withdraw the referral programme (including fee amounts and qualification rules) at any time. Changes will not retrospectively cancel a fee that has already become payable under section 14.4, except where section 14.6 or 14.8 applies.

14.11 Tax
Referral fees are rewards for introductions, not wages or salary. You are responsible for any tax or reporting obligations that apply to amounts you receive.

15. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to These Terms

We may update these terms from time to time. The current version will always be available on this page. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.

17. Contact Us

If you have any questions about these terms, please contact us using the details on our Contact page.